Effective Date: 01 January 2026

1. Introduction
Welcome to the privacy policy of Nelson’s Self Store Broxbourne. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or rent a storage unit from us, and tell you about your privacy rights and how the law protects you.

2. Important Information and Who We Are
Controller Nelson’s Self Store Broxbourne is the controller and responsible for your personal data.

Contact Details If you have any questions about this privacy policy or our privacy practices, please contact us:
Full name of legal entity: Nelson’s Self Store
Email address: admin@nelsonsselfstorebrandon.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data: Includes first name, maiden name, last name, username or similar identifier.
Contact Data: Includes billing address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details (processed securely by our third-party payment providers).
Transaction Data: Includes details about payments to and from you and other details of the 20ft x 8ft storage units you have rented from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system.
Security Data: For the safety of our facility, we may collect CCTV footage and gate access logs (entry/exit times) specifically to manage our 24/7 and Business Hour access tiers.

4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., renting a storage unit).
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., maintaining site security and preventing fraud).
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax reporting).

5. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Cookie Management: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Comments & Media
Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

7. Data Retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Tax & Accounting: By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
CCTV/Access Logs: Data collected for security purposes is retained for a shorter period, typically 30 days, unless required for an ongoing investigation.

8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at topblogscouk@gmail.com